Frequently Asked Questions: policies, rates, weather, ages, etc…

What are your Covid-19 policies?
Covid-19 Safety & Preparation
Does the bike run rain or shine?
YES we will still operate the bike in the rain and the bike has a canopy. We reserve the right to cancel in the case of a hurricane, tornado or other dangerous weather conditions, to be determined by one of our staff members.
Do we have to sign a liability waiver to ride the bike?
Yes we will provide a liability waiver for riders to sign.
Can a rider be under 21 years of age?
We will offer the bike to riders who are under 21 years of age as long as they are accompanied by a guardian who will be responsible for the the underage guests.
How long is the bike tour?
Tours last about 2 hours including any stops.
How does the bike move?
The bike moves by pedal power and in the case of an incline, we have a battery powered assist motor.
How many seats are there?
There are 15 seats for passengers as well as an Elm City Party Bike driver and tour guide.
Do all seats have pedals?
No, only 10 seats have pedals. Two seats do not have pedals and three seats are on the back bench.
What’s your cancellation and refund policy?
General-Nonrefundable tickets are NONREFUNDABLE but may be transferable to another event and to store credit more than 14 days before the booked event.
General-Refundable tickets offer a FULL REFUND and flexible cancellation at least 24 hours prior to the booked event.
What is the difference between a private tour and a group tour?
Private tours are offered to groups of 8-15 people who reserve the bike for a 2-hour period. Group tours offer 1-15 seats with other booked customers.
Can we bring our own food and drinks?
Yes you may bring snacks. All alcoholic beverages must be purchased from our tour stops, and can be consumed at the stop, or as a takeout item with food to the bike. We provide cups and paper towels but we do not carry utensils or plates. Please recognize that Elm City Party Bike is not responsible for lost or stolen items left behind. We do our best to remind our customers to remember their items before they leave.
Are there stops along the route?
Yes we will likely have 2-3 stops where riders can exit the bike to purchase drinks and food at local restaurants.
Do we tip the driver or bartender/guide?
Yes we encourage guests to tip the driver and bartender/guide since they rely on it to pay their bills.
Are there any special rates for bike riders?
Yes, for our Group Tours ONLY we offer a 15% discount to ticket holders with jobs associated with the military, emergency, education and healthcare. Just use the Promo Code THANKYOUFORYOURSERVICE during checkout. Not to be combined with other discounts and only redeemable on Group Tours.
Is there storage on the bike?
Yes we have two large coolers for beverages and a canopy area to put bags, jackets and supplies.
Where do we park?
We have partnered with Park New Haven to bring you discounted parking on New Haven: Downtown Tours. We will provide a voucher for each car in your party for that tour. There will be other parking instructions emailed to you for New Haven: East Rock & Milford Tours.
Can you customize tour routes and stops?
Yes we can make limited customized tour routes and stops for Private Group tours, depending on route, date, and timing. To find out more please contact us.
Do you provide tours for corporate groups, parties or celebrations?
Yes we provide private group tours for groups of 8-15 people. To find out more please contact us.
Do you have a charge for excess cleaning or damage on or off the bike during a tour?
Yes we reserve the right to charge between $25-$500 for excessive cleaning on or off our bike including affected private property. Damages to our property or other property during the tour may incur further charges and potentially may result in criminal charges.